Affiliated clinic-株式會社Sweet

About your order

The email didn't arrive

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
I would like to confirm the shipping date.

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
I made a mistake in the delivery address, item number, and quantity and would like to correct them.

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
Want to know the tracking number.

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
The shipping confirmation email has been received, but the product hasn't arrived.

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!

Delivery and return

Is it possible to specify a delivery date and time?

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
Is it possible to specify a delivery carrier?

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
Regarding the delivery acceptance instructions.

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!
Can the product be picked up at the warehouse?

We sent the email to the ID (email address) used when you placed the order. If you haven't received it, here are some possible reasons:

·It might have ended up in your spam or trash folder. Please check there to see if it was mistakenly sorted.

·Your iCloud storage might be full. Check your email settings and either free up space or delete unnecessary data.

If you still haven't received the email, please contact us. We apologize for the inconvenience!